Effective Date: May 01, 2026 1. Order Cancellation Policy

1.1 General Rule Once an order is confirmed on Jippy Mart, it enters our processing system immediately. Therefore, cancellation requests are not accepted after confirmation unless the reasons fall under specific exceptions outlined below.

1.2 Customer-Initiated Cancellations • If a customer decides to cancel an order after confirmation without valid reason, a cancellation fee of ₹75 may be charged to cover administrative and handling costs. • Valid reasons for cancellation without a penalty include: - Delay in order processing or delivery beyond reasonable expectations. - Changes in order due to unavailability of items. - Errors in order details caused by Jippy Mart.

1.3 Jippy Mart-Initiated Cancellations Jippy Mart reserves the right to cancel any order under the following circumstances: • We are unable to contact the customer via the registered phone number or email at the time of confirmation. • The customer fails to provide access or respond at the delivery address during the scheduled delivery window. • All or major items in the order are unavailable at the time of dispatch. • The delivery address falls outside Jippy Mart’s serviceable area. • Delivery is hindered due to natural calamities, public unrest, or any unforeseen external disruption.

In such cases, a full refund will be processed, if payment has already been made.

2. Refund Policy

2.1 Eligibility for Refund Customers are entitled to a full or partial refund under the following conditions: • The order was cancelled by Jippy Mart due to unavailability, delivery issues, or force majeure. • The delivered order is damaged, tampered with, or incorrect. • The order is incomplete, i.e., one or more products are missing. • The order was paid for online, but not delivered due to service constraints.

2.2 Refund Process • Refunds will be initiated within 24–48 hours after the cancellation is confirmed. • The amount will be credited to the original payment source (e.g., debit card, credit card, UPI) as per your bank’s processing timelines, generally within 3–5 business days. • For Cash on Delivery (COD) orders, refunds (if applicable) will be processed through bank transfer or UPI within 5–7 business days, subject to verification.

2.3 Refund Denial or Deductions Refunds may be withheld or partially processed in the following cases: • The cancellation was done after dispatch of the product, unless due to damage or error. • The customer fails to cooperate in verification (e.g., refuses to share images of damaged goods). • A refund is requested for perishable items that were already accepted or consumed.

3. Delivery & Real-Time Support • Jippy Mart offers real-time order tracking and updates through our app and SMS/email notifications. • Customers may receive a confirmation call or message before dispatch to reconfirm order details and avoid last-minute cancellations. • In the case of doorstep cancellations, our delivery staff is trained to record feedback, offer resolutions, and help you complete the purchase wherever possible.

4. Exceptions & Special Cases We understand that sometimes genuine issues occur. In such cases: • If the wrong item is delivered, customers are eligible for a free replacement or refund. • If the product is damaged, we require a photo/video within 2 hours of delivery for verification. • If a delivery was missed due to error on our side, we will reschedule at no extra charge or provide a refund.

5. Customer Experience Commitment Jippy Mart is committed to delivering a hassle-free experience. Therefore: • We encourage users to review their orders carefully before confirming. • Our customer support team is available via chat, phone, or email to assist with order modifications, cancellations (when possible), or concerns. • We aim to learn from each cancellation or refund to continuously improve our service.